Help & FAQs

You can track your order easily through multiple methods:

• Track Order Page: Visit Track Order and enter your Order Number & Email
• Customer Dashboard: Login to your account and visit 'My Orders' section
• Email Updates: Receive tracking details via email once your order is shipped
• SMS Alerts: Get real-time updates on your registered mobile number

We accept all major payment methods for your convenience:

• Credit Cards: Visa, MasterCard, American Express, Diners Club
• Debit Cards: All major bank debit cards
• Net Banking: All major banks supported
• UPI: Google Pay, PhonePe, Paytm, BHIM, etc.
• Digital Wallets: Paytm, MobiKwik, Freecharge
• Cash on Delivery (COD): Available for eligible orders below ₹50,000

All transactions are 100% secure and encrypted.

Order Modification:

• You can modify your order within 24 hours of placement
• Changes include: delivery address, contact details, or adding items
• Contact us immediately at +91 9430617232 or via customer dashboard

Order Cancellation:

• Free cancellation within 24 hours of order placement
• Full refund if order hasn't been dispatched
• After dispatch, return policy applies (see Returns page)

Refunds are processed within 7-10 business days to original payment method.

Delivery Timeframes:

• Standard Delivery: 7-14 business days (Free on orders ₹50,000+)
• Express Delivery: 3-5 business days (Additional charges apply)
• Same-Day Delivery: Available for select locations and products

For detailed shipping information, visit our Shipping & Delivery Page.

Yes! We offer FREE standard shipping on orders above ₹50,000.

For orders below ₹50,000:

• Within City: ₹500
• Within State: ₹1,000
• Pan India: ₹2,500

Shipping charges are calculated at checkout based on your delivery location.

We deliver to most locations across India, including:

• All major cities and metro areas
• Tier 2 and Tier 3 cities
• Selected rural areas (check availability)

Enter your pincode at checkout to verify delivery availability for your area. For remote locations, delivery time may vary.

We offer a 30-day return policy for most furniture items.

Return Conditions:

• Products must be in original condition, unused, and with tags intact
• Original packaging should be available
• Free return pickup for damaged/defective items
• Return shipping charges apply for customer convenience returns

Note: Custom-made and personalized items are not eligible for returns. Visit our Returns & Exchange Page for complete details.

Refund Processing Timeline:

• Inspection: 2-3 business days after we receive the returned item
• Approval: 1-2 business days to approve refund
• Processing: 7-10 business days to credit original payment method
• Bank Processing: Additional 2-5 days depending on your bank

You'll receive an email confirmation once the refund is initiated. Store credit refunds are processed instantly.

Yes! All our furniture products come with comprehensive warranty coverage:

• Standard Products: 5-year warranty against manufacturing defects
• Premium Collection: Extended 10-year warranty
• Fabric & Upholstery: 2-year warranty
• Hardware & Mechanisms: 3-year warranty

Warranty covers manufacturing defects, structural issues, and material faults. Normal wear and tear, misuse, or accidental damage are not covered. Visit our Warranty Information Page for complete terms.

Yes! We offer professional assembly services to make your experience hassle-free:

• Professional Assembly: Expert technicians assemble your furniture at your location
• Assembly Cost: ₹500 - ₹2,500 depending on product complexity
• Free Assembly: On orders above ₹1,00,000
• DIY Option: Detailed assembly instructions and tools included with every product
• Video Guides: Step-by-step assembly videos available on our website

You can select professional assembly service during checkout or request it later by contacting customer support.