Warranty Information

Our warranty coverage varies by product type:

• Wooden Furniture: 5 years on manufacturing defects
• Upholstered Furniture: 3 years on frame, 1 year on fabric/leather
• Metal Furniture: 5 years on structure, 2 years on finishing
• Hardware & Mechanisms: 2 years (hinges, slides, handles, etc.)
• Mattresses: 10 years on manufacturing defects

Warranty period starts from the date of delivery. Extended warranty options are available at purchase.

To file a warranty claim:

1. Contact Us: Call +91 9430617232 or email info@mtfdecor.com
2. Provide Details: Order number, product details, and issue description
3. Share Photos/Videos: Clear images of the defect from multiple angles
4. Inspection: Our technician will inspect (free of charge)
5. Resolution: Repair, replacement, or refund as per warranty terms

Timeline: Claims are processed within 7-10 business days. Emergency repairs prioritized within 48 hours.

Yes, the original purchase invoice is mandatory for warranty claims. It serves as:

• Proof of purchase date (for warranty validity)
• Product identification and specifications
• Warranty period calculation
• Authenticity verification

Pro Tip: Keep both physical and digital copies. You can also access invoices from your customer dashboard at any time.

Lost Invoice? Contact us with your order number and registered email/phone. We can retrieve your purchase details from our system.

Within Warranty Period - FREE:

• Inspection and diagnosis
• Repair of manufacturing defects
• Replacement parts (if needed)
• Labor charges for repair
• Service visit to your location (within city limits)

Charges May Apply:

• Transportation to service center (if product needs workshop repair)
• Issues not covered under warranty (accidental damage, misuse)
• Service beyond city limits (outstation charges)
• Consumables like polish, paint (for cosmetic repairs)

All charges will be communicated upfront before service. No hidden costs!

Even after warranty expires, we continue to support our customers:

Post-Warranty Services:

• Paid Repairs: Available at competitive rates
• Spare Parts: Genuine parts available for purchase
• Refurbishment: Professional restoration services
• Upgrades: Hardware or upholstery upgrades available

Extended Warranty:

• Purchase extended warranty before original warranty expires
• Additional 2-3 years coverage available
• Price: 10-15% of product value

Contact us for a free quote: +91 9430617232

Yes! Our warranty is transferable to the new owner.

Transfer Process:

1. Original owner must inform us of the sale
2. Provide new owner's details (name, contact, address)
3. Transfer original invoice copy to new owner
4. We'll update our records (no transfer fee)

Important: Remaining warranty period stays the same. For example, if 2 years remain, new owner gets 2 years of coverage.

This adds value when reselling MTF Decor furniture!

To keep your warranty valid:

• Follow Assembly Instructions: If DIY assembly, use provided manual exactly
• Regular Cleaning: Use recommended cleaning products only
• Avoid Direct Sunlight: Prolonged exposure may fade finishes
• Control Humidity: Keep furniture away from excessive moisture
• Use Coasters & Mats: Protect surfaces from heat and liquids
• Professional Assembly: Opt for our assembly service if unsure
• Report Issues Early: Don't delay if you notice defects

Care Instructions: Each product comes with a care guide. Following these guidelines ensures longevity and warranty validity.